pair play Privacy Policy

1. Information We Collect

When you register for a pair play account, we collect personal details including your full name, date of birth, email address, mobile number, and a username of your choice. During the identity verification process required under Philippine gaming regulations, we may also request a government-issued ID such as a Philippine passport, driver's licence, or SSS/UMID card, along with a selfie or proof-of-address document. When you make deposits or withdrawals, we collect transaction details including the payment method used (such as GCash or Maya), the amount in Philippine pesos (PHP), and the date and time of the transaction. We also automatically collect technical data when you use the platform, including your IP address, device type, browser version, operating system, and pages visited — this helps us keep the platform secure and improve your experience. We do not collect any financial account credentials such as GCash PINs or bank passwords; payment processing is handled directly by the respective payment providers.

2. How We Use Your Information

The personal information we collect is used primarily to operate your account, process your deposits and withdrawals in PHP, verify your identity and age eligibility (21 years and above as required by Philippine law), and provide you with access to sports betting, casino, and slot game features on the platform. We also use your information to detect and prevent fraud, money laundering, and other prohibited activities, and to comply with our obligations under applicable Philippine gaming and data privacy laws. Your contact details may be used to send you important account notifications such as transaction confirmations, security alerts, and updates to our terms or policies — these communications are not optional as they are necessary for the operation of your account. We do not use your personal data to send unsolicited marketing messages, and we do not sell, rent, or trade your personal information to any third party for their own marketing purposes. Aggregated and anonymised data may be used internally to analyse platform usage trends and improve our services, but this data cannot be used to identify you personally.

3. Sharing Your Information

pair play shares your personal information only where it is strictly necessary to operate the platform and comply with legal obligations. We work with trusted third-party service providers including payment processors (such as GCash and Maya), identity verification services, and cloud hosting providers — these partners are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies if required to do so by law, court order, or in connection with an investigation into suspected fraud or illegal activity. We do not share your personal data with other online gaming platforms, advertisers, or data brokers. If pair play undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. In all cases, we take reasonable steps to ensure that any party receiving your data treats it with the same level of care that we apply ourselves.

4. Data Retention and Security

We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations — in most cases this means retaining records for a minimum of five years following account closure. During this period, your data is stored on secure servers with access restricted to authorised personnel only. We use industry-standard security measures including encryption of data in transit and at rest, secure login protocols, and regular security reviews to protect your information from unauthorised access, disclosure, or loss. Despite these measures, no online platform can guarantee absolute security, and you are responsible for keeping your account login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account. When your data is no longer required to be retained, we securely delete or anonymise it in accordance with our internal data management procedures. If you have concerns about the security of your account, please contact us at support at pairplay.bet without delay.

5. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to be informed about how your personal data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or incomplete information in your account. You also have the right to object to the processing of your personal data in certain circumstances, the right to erasure or blocking of your data where processing is no longer necessary or lawful, and the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. To exercise any of these rights, please contact us by email at support at pairplay.bet with your registered account details and a clear description of your request. We will respond to all data subject requests within a reasonable timeframe and in accordance with our obligations under Philippine law. Please note that some requests may be subject to legal limitations — for example, we may be required to retain certain records for regulatory purposes even if you request deletion. We are committed to handling all such requests fairly, transparently, and with respect for your rights as a Filipino data subject.

6. Cookies and Tracking Technologies

pair play uses cookies and similar tracking technologies to keep you logged in to your account, remember your preferences, and ensure the platform functions correctly across sessions. We also use session analytics tools to understand how players navigate the platform so we can identify and fix usability issues — this data is collected in aggregated form and is not used to build individual profiles for advertising purposes. You can control cookie settings through your browser preferences; however, disabling certain cookies may affect the functionality of the platform, including your ability to stay logged in or complete transactions. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. By continuing to use the pair play platform after being informed of our cookie practices, you consent to the use of cookies as described in this section. If you have questions about specific cookies used on the platform, please contact us at support at pairplay.bet.

7. Contact and Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pair play handles your personal data, please reach out to our support team by email at support at pairplay.bet. We aim to respond to all privacy-related enquiries within five business days. This Privacy Policy was last updated in 2025 and will be reviewed regularly to reflect changes in our services, applicable Philippine law, or best practices in data privacy. When we make material changes to this policy, we will notify registered players by email or through a prominent notice on the platform. Continued use of pair play after any such update constitutes your acceptance of the revised policy. For general questions about the platform, the FAQ section is a good starting point before contacting support directly.